Why choose instant memories?
instant memories is more than just a web site, we strive to offer the best managed service from uploading your photos to printing and delivery to the customer. We provide a personal service, working with you to help achieve the best results from our system.

Can my customers order over the phone as well as online?
Yes, your customers can order by phone Monday to Friday, during office hours. We will also handle any customer queries at no additional charge. We understand that sometimes you will be out working, so we are here to help support your customers when you are busy.

How do I send you my images?
For each event you will receive a CD or DVD to send your images on. This is free 1st class postage paid return and all images are uploaded within 24 hours of receipt, 7 days a week. We can also supply personlised Find Your Photo cards to hand out at your event if required.

Is the site secure?
Yes, the sign is industry approved by Verisign. All photos are watermarked, saved on the site in low resolution and are encoded for additional security on our server.

How many photos can I supply per event?
We will upload up to 1000 photos per event. If you have more photos this will count as an additional upload.

Can't I build my own e-commerce web site?
Building and running an effective e-commerce web site does require specialist knowledge. As well as the design of the site you will need to budget for additional monthly costs for a merchant account, transaction fees and web space. By using instant memories you will not have any of the hassle or cost of managing your own server, letting you concentrate on photography.

I have my own web site and want to promote this at events, can I do this?
If you have your own web site we recommend personalised 'Find Your Photo' cards, these can be designed and printed from £10.00 per event. We also supply a login box which can be cut and pasted onto your web site. This will allow customers to access their photos directly, without leaving your site. This way you can increase traffic through your site and promote your business to potential customers.

How long are photos displayed on my web site?
All codes will be left live for 12 months. If you would like to keep codes active beyond that time it is £3.50 a month per code.

Can I see how many people have visited by online albums?
Yes, you will have access to your own online members area where you can view hits to each of your codes. You can also request new events online through this area.

I'm happy with my present lab, can I manage my own printing?
Yes, we can pass any orders directly to yourself to manage. Alternatively we may be able to set up an FTP service with your lab so we can manage orders on your behalf (subject to agreement with the lab). If you manage your own printing you will also receive the £2.50 postage and packing per online order.

What format do I send my files over in?
If we are managing your printing we ask for all files to be sent in high-resolution format as JPEG files. If you are managing your own printing photos need to be no smaller than 6 x 4 inch in size and no lower than 72dpi. Photos are uploaded in the order that you save them in and also need to be saved in the correct horizontal or vertical positions. We will then resize them and upload the photos to your web site with 24 hours of receipt.

Can you do some work on the files which I send you?
instant memories can undertake any additional Photoshop work on your files for £15 per hour.