Why choose instant memories?
Put simply we let you sell online without the hassle. We offer a full workflow management service for your business, from uploading files to printing and delivery to the customer, which means you spend more time in front of the camera and less doing admin.

Can my customers order over the phone as well as online?
Yes, your customers can order by phone Monday to Friday, during office hours. We will also handle any customer queries at no additional charge. We understand that sometimes you will be out working, so we are here to offer professional and efficient support to your customers when you are unavailable.

How do I send you my images?
For each event you will receive a CD or DVD to send your images on, it is Freepost address so you don't even need a stamp. All images are uploaded within 24 hours of receipt, 7 days a week. Alternatively you can use our free FTP service if you prefer to send your images electronically.

Is the site secure?
Yes, the sign is industry approved by Verisign. All photos are watermarked, saved on the site in low resolution and are encoded for additional security on our server.

How many photos can I supply per event?
We will upload up to 1000 photos per event. If you have more photos these are charged at £5.00 for upto another 1000 images.

Can't I build my own e-commerce web site?
Building and running an effective e-commerce web site does require specialist knowledge. As well as the design of the site you will need to budget for additional monthly costs for a merchant account, transaction fees and web space. By using instant memories you will not have any of the hassle or cost of managing your own server, letting you concentrate on photography.

I have my own web site and want to promote this at events, can I do this?
If you have your own web site we recommend personalised 'Find Your Photo' cards to promote at your Wedding or Event. These are designed free of charge and professionally printed for you in advance of each event. Using the login box we supply to your website customers will access their photos directly, without leaving your site. This way you can increase traffic and promote your business to potential customers.

How long are photos displayed on my web site?
All codes will be left live for 12 months. If you would like to keep codes active beyond that time it is £3.50 a month per code.

Can I see how many people have visited by online albums?
Yes, you will have access to your own online members area where you can view hits to each of your codes.

I'm happy with my present lab, can I manage my own printing?
Yes, we can pass any orders directly to yourself to manage. Alternatively we may be able to set up an FTP service with your lab so we can manage orders on your behalf (subject to agreement with the lab). If you manage your own printing you will also receive the £3.50 postage and packing per online order.

What format do I send my files over in?
If we are managing your printing we ask for all files to be sent in high-resolution format as JPEG files. If you are managing your own printing photos need to be no smaller than 6 x 4 inch in size and no lower than 72dpi. We will give you full instructions on how to do this once you join.

Can you do some work on the files which I send you?
instant memories can undertake any additional Photoshop work on your files for £25 per hour.